Terms and conditions
We process and post orders daily so that they arrive to our customers as soon as possible.
Orders placed after 12 pm AEST will be sent on the following business day. We currently use Australia Post Express for all deliveries.
Pre-Orders will be sent via Australia Express Post as soon as they are in stock. Any item(s) that have been ordered along with a Pre- Order will be shipped on the day the order is placed.
Please Note: International Orders- any item ordered with a Pre- Order will be held on to and shipped along with the pre ordered item.
As a medical product we are unable to provide refunds on this product.
Pharmawide Sales (Aust) Pty Ltd will replace any product which fails due to a manufacturing fault within 3 months of purchase (proof of purchase date must be provided).
Most problems experienced can be overcome by reading through our Frequently Asked Questions, or calling us on 1800 035 692.
The Urosensor™ on the DRI Sleeper® Excel, (plug-in model), is a consumable item, and it is expected that it will need replacing from time to time, just as the earphone on a portable radio will need replacing from time to time. Remember that an earphone may last varying times depending on how carefully or otherwise it is used, especially when being used by a child, and so the life of the DRI Sleeper® Excel Urosensor™ will vary, and it cannot be predicted exactly how long it is expected to last.
For this reason our strong advice is to purchase a spare Urosensor™ when you buy your DRI Sleeper® Excel, so that there is no break in treatment while waiting for a replacement. A special price is available for an extra Urosensor when you add it to the standard DRI Sleeper Excel package.
The Urosensor™ of the DRI Sleeper® Eclipse is itself an electronic device and is not a consumable item. With proper care its life is limited only by the life of the internal battery (two to three years). However, if lost or damaged, replacements can be purchased for $60.00.
The DRI Sleeper® Excel batteries last up to a year (and often longer) and the DRI Sleeper® Eclipse alarm battery can last 1 to 2 years. However to maximize battery life both the DRI Sleeper® Eclipse and DRI Sleeper® Excel need™ to be switched off when not in use (switch off and on explained in the instructions).
While we make every attempt to ensure that the online store reflects the availability of stock sometimes an item shown to be available may be out of stock. If an item you order is out of stock we will contact you as soon as possible and advise delivery date.
This web site is the copyright property of Pharmawide Sales (Aust) Pty Ltd. You may download, display, print and reproduce this material only for your personal, non-commercial use. Apart from any use as permitted under the Copyright Act 1968, you may not, in any form or by any means:
a) Adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this web site; or
b) Commercialise any information, products or services obtained from any part of this web site, without the written permission of Pharmawide Sales (Aust) Pty Ltd
Our website may contain links to other websites. We are not responsible for the contents or practices of these websites. These links are provided for convenience only and may not be current.
Any information shared with Pharmawide Sales (Aust) Pty Ltd in the form of product reviews, public comments or commentaries on either www.bedwettingalarms.com.au or our social media networks is provided with the consent and understanding that Pharmawide Sales (Aust) Pty Ltd may use this information in other mediums. This information does not reflect the ideas or opinions of Pharmawide Sales (Aust) Pty Ltd and we reserve the right to remove ANY information which may be deemed derogatory, racist, biased, or not fitting with our corporate persona.